This should now be resolved over the course of the next few hours!

DC Update:

Our onsite team is currently bringing our UPS Systems online. We have our UPS vendor onsite assisting us with this. We have brought UPS-4 online. We resolved our issues with UPS-R and have brought it online and are currently charging it's associated battery system. We will now begin work on bringing UPS-1 online. After bringing the UPS Systems online, we will then fully transfer load to our downstream power distribution, which will enable us to start powering up individual customer cabinets.

We are currently at 40% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 4 hours. We are still planning for an evening time frame when clients will be able to come back on site.

We are currently sourcing materials to bring our fire system fully online and do not have an ETA for completion. Because of this and fire marshal compliance we will only be allowed to have supervised escorted customer access when we finish bringing up the critical infrastructure systems.

DC update:

Our onsite team has energized the primary electrical equipment that powers the site, enabling us to bring our mechanical plant online. We are currently cooling the facility.

As we monitor for stability, we are focused on bringing up our electrical systems. In starting this process, we have identified an issue with powering up our fire panel as well as power systems that were powered by UPS3. While this will cause us a delay, we are working with our vendors for remediation.

We are currently at 25% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 7 hours. We are still planning for an evening time frame when clients will be able to come back on site. We will send out additional information regarding access to the facility and remote hands assistance and we will notify you once client access to the facility is permitted.

Datacenter Update:

We have completed the full site inspection with the fire marshal and the electrical inspector and utility power has been restored to the site.

We are now working to restore critical systems and our onsite team has energized the primary electrical equipment that powers the site.

Concurrently, we are beginning work to bring the mechanical plant online.
Additional engineers from other facilities are on site this morning to expedite site turn up.

The ETA for bringing up the critical infrastructure systems is approximately 5 hours.

We are planning for a late afternoon/early evening time frame when clients will be able to come back on site.

Datacenter update:

Our site inspection this morning went well and we have been granted authorization to restore utility power to the site and are currently working on re-energizing utility power to the facility. Our onsite team is working with the fire marshal and electrical inspectors, ensuring electrical system safety as we prepare to bring utility power back to the site.

Once that is completed, we will work towards bringing up our critical infrastructure systems. This will take approximately 5 hours.

While we are working on that, we will also be working on our fire/life safety systems as we need to replace some smoke detectors and have a full inspection of the fire system prior to allowing customers to enter the facility.

We will be sending out hourly updates as we make progress on bringing the facility back online.

We have received the following disappointing response from the datacenter:

The EWR Secaucus data center remains powered down at this time per the fire marshal.

We have just finished the meeting with the fire marshal, electrical inspectors, and our onsite management. We have made great progress cleaning and after reviewing it with the fire marshal, they have asked us to clean additional spaces and they have also asked us to replace some components of the fire system. They have set a time to come back and review these requests at 9am EDT Wednesday. We are working to comply completely with these new requests with these vendors and are bringing in additional cleaning personnel onsite to make the fire marshal's deadline.

In preparation for being able to allow clients onsite, the fire marshal has stated that we need to perform a full test of the fire/life safety systems which will be done after utility power has been restored and fire system components replaced. We have these vendors standing by for this work tomorrow.

Assuming that all goes as planned, the earliest that clients will be allowed back into the site to power up their servers would be late in the day Wednesday.

Mid-day update from the datacenter:

The EWR Secaucus data center remains powered down at this time per the fire marshal. We continue to clean and ready the site for final approval by the fire marshal in order to re-energize the facilities critical equipment. Site management, the fire marshal, and electrical contractors will be meeting at 2PM EDT in an attempt to receive approval from the fire marshal to re-energize the site. We do not foresee any issues that would result in not receiving such approval.

Re-energizing critical equipment will take 4-5 hours. After this process, we will be energizing customer circuits and powering on all customer equipment. We will provide updates as to when customers will be allowed in the facility once approved by the fire marshal.

Update from the datacenter below. Their message did not specify a next update time, I've asked when we can expect to be updated.

Power remains off at our data center in Secaucus/EWR1 per the local fire marshal.

Current status update from DC Ops:

Our remediation vendor and our team has worked through the night to clean the UPS' at the request of the fire marshal. They have made significant progress and we hope to have the cleaning completed by mid-day, at which time we will engage the fire marshal to review the site. Following their review, we hope to get a sign off from them so that we can start the reenergizing process. The reenergizing process can take 4-5 hours, as we need to turn up the critical infrastructure prior to any servers.

Current status from the datacenter below. We've asked for that 8 AM EDT update, as the time frame has come and gone.

Power remains off at our data center in Secaucus/EWR1 per the local fire Marshall.

After reviewing the site, the fire Marshall is requiring that we extensively clean the UPS devices and rooms before they will allow us to re-energize the site. We have a vendor at the site currently who will be performing that cleanup. We will provide an update at 8:00AM EDT unless something significant changes overnight.

We will continue to provide updates as we receive them

Statement from the datacenter itself:

Power remains off at our data center in Secaucus/EWR1 per the local fire marshal.

We have had an electrical failure with one of our redundant UPS' that started to smoke and then had a small fire in the UPS room. The fire department was dispatched and the fire was extinguished quickly. The fire department subsequently cut power to the entire data center and disabled our generators while they and the utility verify electrical system. We have been working with both the fire department and the utility to expedite this process.

We are currently waiting on the fire marshal and local utility to reenergize the site. We are completely dependent upon their inspection and approval. We are hoping to get an update that we can share in the next hour.

At the current time, the fire department is controlling access to the building and we will not be able to let

We've received the update: an isolated fire in an UPS in an electrical room was detected and put out by fire suppression. The local fire department arrived on the scene, and per NEC guidelines and likely local laws and general best practices for firefighters, cut the power to the building. This caused the down -> up -> down cycle noted earlier today.

Current state is that datacenter electricians are on site awaiting access to the building to perform repair work to the UPS, but are currently waiting permission from the fire department to enter the building.

Once the electrical work is complete, the power will be applied to HVAC to subcool the facility, which will take an estimated 3-4 hours, and at that point, power will be restored to data halls, which will bring our network and servers back online.

The datacenter manager gave a best-case ETA of tomorrow morning, July 11th, for power to be restored to data halls. Again, please engage your business continuity plans as this does remain an open-ended outage outside of our control.

We will post mode updates as we have them

We've been informed that an electrical room experienced a fire, was put out by retardant, and the datacenter is in emergency power off status at the requirement of on-site fire fighters. Our COO is on site, but we are presently unable to access the building. We are working to learn more. We do not have further information at this time.

As this outage does not have a clearly defined resolution and is outside of our control at this time, please execute your business continuity plans accordingly.

We will continue to post updates here as we have them